Billing
Refund and cancellation policy
Last updated 26 August 2026
Cancel at any time
Cancel renewal from Billing, which opens the Stripe customer portal. Cancellation stops future charges. Access ordinarily continues until the end of the current paid billing period.
First-purchase refund window
A first NeetVellum subscription purchase is eligible for a full refund when the request is submitted within seven calendar days of the charge. This window is intended to let a new subscriber verify that the service fits their preparation. It does not reset when changing tiers, renewing or opening another account.
Duplicate and incorrect charges
Duplicate charges, a charge after a confirmed cancellation effective before the renewal, or a materially incorrect amount will be investigated and refunded when verified. Include the Stripe receipt identifier in the support message; never send complete card details.
How to request
Sign in and submit a support ticket under Billing. State the purchase date, plan and reason. Requests are matched against Stripe records. Approved refunds return to the original payment method; bank processing time is controlled by Stripe and the issuing bank.
After seven days
Charges outside the first-purchase window are generally non-refundable because digital access is delivered immediately. This does not limit remedies that cannot lawfully be excluded, and verified duplicate or incorrect charges remain reviewable.